Terms of service

QiblaGo — Terms of Service

Last Updated: 14 August 2026

1. About These Terms

These Terms of Service govern your use of the QiblaGo website and the travel services, information and assistance provided by QiblaGo.

By using our website, submitting an enquiry, requesting a quotation, making a booking or purchasing a service through QiblaGo, you agree to these Terms of Service.

If you do not agree with these Terms, please do not use our website or services.

Business Name: QiblaGo
Telephone: +44 7587 498991
Email: [Business Email to be added]
Address: [UK Business Address to be added]

2. Our Services

QiblaGo provides and/or arranges travel-related services, which may include:

  • Umrah packages

  • Hajj-related travel arrangements

  • Flights

  • Hotels and accommodation

  • Visa assistance

  • Airport and ground transportation

  • Travel-related assistance and support

  • Other travel services offered from time to time

The exact services included in a particular package will be specified in the relevant quotation, package description, booking confirmation or other written communication provided to you.

3. Website Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.

However, travel information can change frequently. Prices, availability, flight schedules, hotel availability, visa requirements, government regulations and other travel conditions may change without notice.

Website information should therefore be treated as general information until a specific quotation or booking has been confirmed by QiblaGo.

4. Package Prices and Quotations

Prices displayed on the website or communicated during an enquiry may be subject to availability and change.

A quotation provided by QiblaGo does not necessarily constitute a confirmed booking unless expressly stated otherwise.

Prices may change because of factors including:

  • Airline availability

  • Hotel availability

  • Changes in supplier pricing

  • Exchange-rate fluctuations

  • Government taxes or charges

  • Visa-related fees

  • Changes in travel dates

  • Changes requested by the customer

  • Other supplier or operational charges

A booking becomes confirmed only when QiblaGo confirms the booking and any required payment or deposit has been received in accordance with the applicable booking terms.

5. Bookings

Customers are responsible for reviewing all booking details before confirming a booking.

This includes:

  • Passenger names

  • Dates of travel

  • Flight details

  • Hotel details

  • Number of passengers

  • Number and type of rooms

  • Meal arrangements

  • Visa requirements

  • Any other services included in the booking

Errors in passenger information or other booking details should be reported to QiblaGo as soon as possible.

Additional charges may apply when corrections or changes are requested after a booking has been confirmed.

6. Customer Responsibilities

Customers are responsible for providing accurate and complete information to QiblaGo.

You must ensure that:

  • Your name and personal details are accurate

  • Passport information provided to us is correct

  • Your passport is valid for your intended travel

  • You meet the applicable entry and visa requirements

  • You provide requested documents within the required timeframe

  • You comply with airline, hotel, visa, government and destination requirements

  • You arrive at airports and other departure points on time

  • You comply with the terms and conditions of relevant suppliers

QiblaGo is not responsible for losses arising from inaccurate, incomplete or late information provided by a customer.

7. Passports, Visas and Travel Documents

Customers are responsible for ensuring that they hold the necessary travel documents for their journey.

Where QiblaGo provides visa assistance, we may assist with the application or submission process, depending on the service purchased.

However, visa approval is determined by the relevant government authority or visa-issuing body.

QiblaGo cannot guarantee that a visa will be approved.

Visa requirements can change, and customers are responsible for complying with the requirements applicable to their nationality, residency status and travel circumstances.

QiblaGo is not responsible for a visa refusal, delay or cancellation caused by a government authority, incomplete documentation, inaccurate information or circumstances outside our reasonable control.

8. Flights

Where flights are included in a booking, flights are subject to the airline's own terms and conditions.

Airlines may change:

  • Flight times

  • Routes

  • Aircraft

  • Baggage allowances

  • Seating arrangements

  • Connections

  • Departure or arrival airports

QiblaGo will communicate material changes to customers where we receive information about such changes.

QiblaGo does not control airline operations and cannot guarantee that a flight will operate exactly as originally scheduled.

Customers should comply with the airline's check-in and baggage requirements.

9. Hotels and Accommodation

Hotel accommodation is subject to availability and the terms and conditions of the relevant hotel or accommodation provider.

Hotel facilities, room types, meal arrangements and other services may vary.

Hotel photographs and descriptions displayed on our website or provided during an enquiry are intended to provide general information and may not represent the exact room allocated to every customer.

Where a hotel or supplier makes a change to accommodation, QiblaGo will make reasonable efforts to assist the customer and provide appropriate information.

10. Umrah and Hajj Travel

Customers travelling for Umrah or Hajj are responsible for complying with all applicable rules and requirements issued by the relevant Saudi authorities and other competent authorities.

Travel requirements, permits, visa rules, access requirements and religious-site regulations may change.

QiblaGo will provide information available to us and assist customers where the relevant service has been purchased, but customers remain responsible for complying with applicable official requirements.

11. Third-Party Suppliers

QiblaGo may work with airlines, hotels, transport companies, visa service providers, booking platforms and other third-party suppliers to arrange travel services.

Those suppliers may have their own terms, conditions, cancellation rules and restrictions.

Where applicable, the supplier's terms may apply to the relevant part of your booking.

QiblaGo is not responsible for the independent actions, omissions or failures of third-party suppliers where those matters are outside our reasonable control.

12. Changes Requested by Customers

Customers may request changes to their travel arrangements.

Changes are subject to availability and the applicable terms of the relevant supplier.

Additional charges, fare differences, administrative fees, hotel charges, visa charges or other costs may apply.

A requested change is not confirmed until QiblaGo confirms it in writing.

13. Cancellation and Refunds

Cancellation and refund rights depend on the specific services purchased and the terms applicable to those services.

Different rules may apply to:

  • Flights

  • Hotels

  • Visa services

  • Transport

  • Umrah packages

  • Hajj-related arrangements

  • Other third-party travel services

Please refer to our Cancellation & Refund Policy and the specific terms communicated at the time of booking.

Where a supplier does not permit a refund, QiblaGo may be unable to provide a refund for that portion of the booking.

14. Payments

Where payment is required to confirm a booking, the applicable payment amount and deadline will be communicated to the customer.

A booking may not be confirmed until the required payment has been received.

Customers are responsible for ensuring that payment information provided to QiblaGo is accurate and that payments are made within the applicable deadline.

Failure to make payment on time may result in the loss of availability or cancellation of the requested services.

15. Currency and Exchange Rates

Where prices are provided in a particular currency, the quoted price will apply subject to the terms of the relevant quotation or booking.

Where payment is made in another currency, exchange-rate differences or payment-provider charges may apply.

16. Customer Communications

QiblaGo may communicate with customers through:

  • Telephone

  • WhatsApp

  • Email

  • SMS

  • Website enquiry forms

  • Other communication methods provided by the customer

Customers are responsible for providing accurate contact information and checking important communications relating to their travel arrangements.

17. Website Use

You agree not to misuse the QiblaGo website.

You must not:

  • Attempt to gain unauthorised access to the website or its systems

  • Introduce malicious software

  • Use the website for fraudulent purposes

  • Copy or reproduce website content without permission

  • Interfere with website functionality

  • Use automated systems to scrape or collect website information without permission

  • Use the website in violation of applicable laws

We reserve the right to restrict or suspend access to the website where necessary to protect our business, customers or systems.

18. Intellectual Property

Unless otherwise stated, the content of the QiblaGo website, including:

  • Logos

  • Branding

  • Text

  • Images

  • Graphics

  • Website design

  • Original materials

is owned by or licensed to QiblaGo and is protected by applicable intellectual property laws.

You may view and use the website for personal purposes, but you may not reproduce, distribute, modify or commercially exploit QiblaGo content without prior written permission.

19. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

The website may occasionally be unavailable due to maintenance, technical problems, third-party services or circumstances outside our reasonable control.

20. Limitation of Responsibility

To the extent permitted by applicable law, QiblaGo will not be responsible for losses resulting from circumstances outside our reasonable control.

These may include:

  • Airline cancellations or schedule changes

  • Hotel closures or changes

  • Government decisions

  • Visa refusals or delays

  • Changes to immigration requirements

  • Natural disasters

  • Severe weather

  • Political events

  • Industrial action

  • Security incidents

  • Pandemics or public-health restrictions

  • Technical failures

  • Actions of third-party suppliers

  • Customer errors or failure to comply with travel requirements

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded.

21. Events Outside Our Control

QiblaGo will not be considered in breach of these Terms where performance is prevented or significantly affected by circumstances beyond our reasonable control.

Where such circumstances occur, we will make reasonable efforts to communicate with affected customers and assist with available alternatives where possible.

22. Complaints

If you experience a problem with our services, please contact QiblaGo as soon as reasonably possible so that we can investigate and attempt to resolve the issue.

Complaints should include relevant booking information and details of the issue.

Where a third-party supplier is responsible for part of a service, we may need to refer the complaint to that supplier.

23. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our services, you acknowledge that your information may need to be shared with relevant travel suppliers and service providers where necessary to arrange the services you request.

24. Links to Third-Party Websites

Our website may contain links to third-party websites.

These links are provided for convenience and do not mean that QiblaGo endorses or accepts responsibility for the content, security or practices of those websites.

25. Changes to These Terms

QiblaGo may update these Terms from time to time.

The updated version will be published on our website with a revised Last Updated date.

Changes will apply from the date they are published unless otherwise stated.

26. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in England and Wales, subject to any mandatory consumer protections that may apply to you.

Where applicable, disputes shall be subject to the jurisdiction of the courts of England and Wales.

27. Contact QiblaGo

If you have questions about these Terms of Service, please contact us:

QiblaGo
Telephone: +44 7587 498991
Email: [Business Email to be added]
Address: [UK Business Address to be added]

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