Privacy policy

QiblaGo Privacy Policy

Last Updated: 14 August 2026

1. Introduction

Welcome to QiblaGo.

QiblaGo respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information about our travel services, or make an enquiry or booking with us.

This Privacy Policy applies to information collected through our website, telephone calls, WhatsApp, email, enquiry forms, social media channels and other communications with QiblaGo.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

QiblaGo is a travel service provider offering travel-related services including Umrah, Hajj, accommodation, flights, visa assistance and related travel arrangements.

Business Name: QiblaGo
Business Address: [UK Business Address to be added]
Email: [Business Email to be added]
Telephone: +44 7587 498991

For the purposes of applicable data protection legislation, QiblaGo is responsible for determining how and why your personal information is processed.

3. Personal Information We May Collect

Depending on how you interact with us, we may collect information including:

  • Full name

  • Telephone/mobile number

  • WhatsApp number

  • Email address

  • Residential or correspondence address

  • Nationality

  • Passport details where required for travel arrangements

  • Date of birth where required for travel or booking purposes

  • Travel dates

  • Flight and accommodation preferences

  • Room and passenger requirements

  • Visa-related information and documentation where applicable

  • Information relating to other travellers included in an enquiry or booking

  • Payment or transaction information where applicable

  • Communications and correspondence with our team

  • Information you provide during telephone, WhatsApp, email or online enquiries

  • Any other information you voluntarily provide to us

Where you provide information about another traveller, you should ensure that you are authorised to provide that information and, where appropriate, that the individual has been informed about how their information will be used.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • General location information

  • Pages visited

  • Time spent on pages

  • Referring website or advertising source

  • Website interaction information

  • Cookie and similar technology information

This information helps us operate, secure and improve our website and understand how visitors use it.

5. How We Collect Your Information

We may collect personal information when you:

  • Visit or use our website

  • Submit an enquiry

  • Contact us by telephone

  • Contact us through WhatsApp

  • Contact us by email

  • Request an Umrah or Hajj package

  • Request flight or hotel information

  • Request visa assistance

  • Make or enquire about a booking

  • Contact us through social media

  • Respond to our advertisements

  • Communicate with our representatives or agents

  • Otherwise voluntarily provide information to us

6. How We Use Your Information

We may use your personal information to:

  • Respond to your enquiries

  • Provide quotations and travel information

  • Arrange or facilitate travel services

  • Arrange accommodation and flights

  • Assist with visa-related services where requested

  • Communicate with you regarding your enquiry or booking

  • Process payments where applicable

  • Provide customer support

  • Confirm or manage bookings

  • Communicate important changes relating to your travel arrangements

  • Prevent fraud, misuse or unlawful activity

  • Maintain business and financial records

  • Improve our website, services and customer experience

  • Understand how visitors interact with our website

  • Measure the effectiveness of our advertising

  • Send marketing communications where permitted by law and where appropriate consent has been obtained

  • Comply with legal and regulatory obligations

We will only use your personal information for purposes that are lawful and appropriate to our relationship with you.

7. Lawful Basis for Processing

Where applicable, we process personal information under one or more lawful bases recognised by applicable data protection legislation.

These may include:

Performance of a contract or steps before entering into a contract
For example, when we need your information to provide a quotation, arrange travel services or manage a booking.

Legal obligation
Where processing is necessary for us to comply with legal, regulatory, accounting or other legal requirements.

Legitimate interests
Where processing is necessary for legitimate business purposes, provided those interests do not override your fundamental privacy rights.

Examples may include maintaining business records, improving our services, protecting our systems and understanding website performance.

Consent
Where we ask for your consent for a particular use of your information, such as certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw that consent at any time.

8. Travel and Special Information

Travel arrangements can sometimes require information that may be particularly sensitive, such as information contained in passports or information relevant to accessibility, medical requirements or other special travel arrangements.

We will only request or process such information where it is reasonably necessary for providing the requested service, complying with legal requirements, or otherwise where a lawful basis permits us to do so.

You should only provide sensitive information where it is necessary for your travel arrangements.

9. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to provide the services you request.

Depending on your booking or enquiry, these may include:

  • Airlines and flight service providers

  • Hotels and accommodation providers

  • Visa service providers

  • Transport providers

  • Travel and booking suppliers

  • Payment service providers

  • Technology and website service providers

  • Customer communication providers

  • Professional advisers

  • Legal, regulatory or government authorities where required

  • Other suppliers necessary to fulfil your requested travel arrangements

We only provide information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

10. WhatsApp and Telephone Communications

If you contact QiblaGo through WhatsApp or telephone, we may process information contained within those communications for the purpose of responding to your enquiry, providing customer support and managing your requested travel services.

WhatsApp and telephone services are operated by third-party providers and are subject to their own privacy practices and terms.

You should avoid sending unnecessary sensitive information through WhatsApp or other messaging platforms.

11. Website Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Ensure that the website functions correctly

  • Remember certain preferences

  • Understand website usage

  • Improve website performance

  • Measure advertising effectiveness

  • Support marketing and analytics activities

Some cookies are necessary for the operation of the website. Other cookies, particularly advertising and tracking technologies, may require your consent under applicable law.

UK guidance states that non-essential cookies generally require active user consent, while strictly necessary cookies may fall within an exemption. (ICO)

We may update our Cookie Policy as our website and technology services develop.

12. Meta and Online Advertising

QiblaGo may use advertising and analytics technologies provided by third parties, including Meta, to understand website activity and measure the effectiveness of our advertising campaigns.

These technologies may use cookies, pixels or similar technologies to help us understand actions taken on our website after someone interacts with an advertisement.

Where required by law, we will seek the appropriate consent before using non-essential advertising or tracking technologies.

Information collected through these technologies may be processed by the relevant third-party provider under its own privacy policy and terms.

13. Marketing Communications

Where permitted by applicable law, QiblaGo may contact you about relevant travel services, packages, offers or updates.

Where consent is required, we will obtain consent before sending relevant marketing communications.

You may ask us to stop sending marketing communications at any time by contacting us or using an available unsubscribe mechanism.

You may also object to direct marketing at any time. UK guidance recognises the right to object to direct marketing and recommends clear privacy information when personal information is collected for marketing purposes. (ICO)

14. Data Retention

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing requested services

  • Managing bookings

  • Resolving enquiries or disputes

  • Maintaining appropriate business records

  • Complying with legal, accounting or regulatory obligations

  • Protecting our legitimate business interests

The length of time information is retained will depend on the type of information and why it was collected.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

15. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Destruction

  • Misuse

  • Alteration

  • Unauthorised disclosure

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

16. International Transfers

Some of our service providers or travel partners may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable data protection requirements.

17. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights including:

  • The right to request access to personal information we hold about you

  • The right to request correction of inaccurate or incomplete information

  • The right to request deletion of your personal information in certain circumstances

  • The right to request restriction of processing in certain circumstances

  • The right to object to certain processing, including direct marketing

  • The right to withdraw consent where processing is based on consent

  • The right to data portability in circumstances where it applies

To exercise your rights, contact us using the details provided in this Privacy Policy.

We may need to verify your identity before responding to certain requests.

18. Complaints

If you have concerns about how QiblaGo handles your personal information, we encourage you to contact us first so that we can investigate and try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find information about the ICO and how to make a complaint through its official website. (ICO)

19. Children's Privacy

Our services are intended for adults and families arranging travel.

We do not knowingly use this website to collect personal information directly from children for independent marketing purposes.

Where information about a child is required as part of a family or group travel booking, it should be provided by a parent, guardian or appropriately authorised adult.

20. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms or other services.

QiblaGo is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services

  • Changes to our website

  • Changes to technology

  • Changes to legal or regulatory requirements

  • Changes to how we process personal information

The updated version will be published on this page with a revised “Last Updated” date.

We recommend checking this page periodically.

22. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

QiblaGo.co.uk
Telephone: +44 7848484576
Address: Ilford, London